1. Introduction
Welcome to Underground Lobby (“we”, “our”, “us”). These Terms and Conditions govern your use of our website undergroundlobby.com and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.
Underground Lobby is an Australian-based online retailer specialising in smartphone accessories, charging solutions, and phone cases. Please read these terms carefully before using our services.
2. Eligibility
To make a purchase from Underground Lobby, you must be at least 18 years of age or have the consent of a parent or guardian. By placing an order, you confirm that the information you provide is accurate and complete.
3. Products and Pricing
All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. We make every effort to ensure product descriptions and images are accurate, however slight variations may occur. We reserve the right to update prices at any time without prior notice. Any promotional or sale prices are valid for a limited time only.
4. Orders and Payment
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Payment is processed securely at the time of checkout. We accept major credit cards and other payment methods as displayed during checkout. An order confirmation will be sent to your email address once your order is successfully placed.
5. Shipping and Delivery
We aim to dispatch all orders within 1–3 business days. Delivery timeframes vary depending on your location and selected shipping method. Please refer to our Shipping Policy for full details. Underground Lobby is not responsible for delays caused by the carrier or customs processing for international orders.
6. Returns and Refunds
We want you to be happy with your purchase. If you are not satisfied, you may return eligible items in accordance with our Refund & Return Policy. Your rights under the Australian Consumer Law are not affected by these terms.
7. Intellectual Property
All content on the Underground Lobby website, including text, images, graphics, logos, and software, is the property of Underground Lobby or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, Underground Lobby shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the purchase price of the product in question. Nothing in these terms excludes or limits any consumer guarantees under the Australian Consumer Law.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.
11. Governing Law
These terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at support@undergroundlobby.com.
Last updated: April 2026